Support
How can we help?
Browse common topics, search the handbook, or email a human at hello@playboook.com — there's one inbox and one maintainer.
I'm looking for…
Browse by topic
Founding window pricing
£49 for the first seven days of launch — what's included, what changes on day 8.
Get help for founding window pricingAccess codes & unlock
The 10-character code from your purchase email, where to redeem it, what to do if it's lost.
Get help for access codes & unlockRefunds & receipts
Why Playboook is a no-refund digital product, and where to find your receipt.
Get help for refunds & receiptsAffiliate program
Share your link, friends save, three qualified buys unlock a free 30-minute consultation.
Get help for affiliate programData request (GDPR)
What we store, how to delete it yourself, and how to request a formal data export.
Get help for data request (gdpr)Content corrections
Broken source links, moved GOV.UK pages, outdated guidance — how to report them.
Get help for content correctionsWhen your network blocks Playboook
Corporate / school firewalls (Zscaler, Defender, Umbrella) can block unlock or checkout — what to try and how to ask IT to allowlist us.
Get help for when your network blocks playboookStart using Playboook
Four short reads- Getting startedPreview the Welcome chapter, reserve a founding seat, redeem your access code.
- Reading the packSix chapters, two reading orders, English / 中文 toggle, bookmark via URL hash.
- Account & sign-inSet a password during unlock, sign in on any device, magic-link fallback if you forget it.
- Affiliate programShare your link, friends save, three qualified buys unlock a free 30-minute consultation.
Still need a hand?
hello@playboook.comOne inbox, monitored by a human. Reply within a few days.