Pre-purchase question
Wondering whether Playboook fits your situation or covers what you need. Tell us the route, where you are in the process, and the specific thing you'd like confirmed.
Reply window — about three days. Subject line: Playboook pre-purchase question.
Press & collaboration
Media, partnerships, interviews, or citing Playboook content. Make sure the subject line flags it so it doesn't queue with pre-purchase questions.
Reply window — about a week. Subject line: Press / collaboration.
Data request (GDPR)
Access, correction, or deletion of the data we hold about you. Most readers don't need to email for this — you can delete your own account at any time from /account → Danger zone. Email if you need a formal data export or have a non-deletion request.
Reply window — within 30 days per GDPR. Subject line: Data request. See the privacy notice for what is collected and how it is processed.
Source or content correction
Spotted a broken source link, a moved GOV.UK page, or content that no longer matches current guidance? Include the URL and a one-line description of what changed.
Reply window — about a week. Subject line: Content correction.
Five lines that earn a faster reply
Send these up front and we skip a round trip of clarifying questions.
- Which route you're on (ACE / RIBA, Tech Nation, other).
- Where you are in the process (eligibility, evidence, statement, submission).
- The specific question you'd like confirmed.
- Relevant source URL if reporting a correction.
- Preferred reply language (EN / 中文).
Outside scope
Three kinds of requests we won't reply to — please understand. They aren't a fit for an annotated reference product.
Prefer the legal page instead? See Terms, privacy & disclaimer.